Effective Date: 01/01/2024
At https://hair-extensions-wigs.com, we strive to provide a seamless shopping experience, and we want you to be satisfied with your purchase. Please review our shipping and returns policy below for important information regarding your order.
Shipping Policy
- Free Shipping: We are pleased to offer free shipping on every order, with no minimum purchase required. Once your order is processed, you will receive an email with your tracking information.
- Processing Time: All orders are processed within [insert processing time, e.g., 1-3 business days]. Once your order is shipped, you will receive an estimated delivery time based on your location.
- Shipping Times: Delivery times vary depending on your location, but most orders within [insert country] arrive within [insert shipping time, e.g., 5-7 business days].
- International Shipping: We offer international shipping to select countries. Delivery times for international orders vary, and any applicable duties or taxes are the responsibility of the customer.
Returns Policy
We understand that sometimes a product may not meet your expectations. Due to the nature of our products, we offer limited returns on a case-by-case basis. Please review the return conditions below:
- No Refunds: We do not issue refunds under any circumstances. All approved returns will be processed for 100% store credit.
- Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Returns must be approved by our customer service team before being sent back.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking.
- Tracking Number: You must provide a valid return tracking number within 48 hours of the initial delivery of your order. Returns without a tracking number submitted within this window will not be accepted.
- Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, a 100% store credit will be issued, which can be applied toward future purchases.
How to Initiate a Return
- Contact our customer service team at [Your Email Address] within [insert time frame, e.g., 14 days] of receiving your order to request a return authorization.
- Upon approval, you will receive instructions on where to ship your return.
- Ship your return using your preferred carrier and provide the tracking number within 48 hours of delivery.
- Once we receive and inspect your return, we will issue store credit for the full purchase price.
Our website address is: https://hair-extensions-wigs.com.
If you have any questions about this Privacy Policy or our practices, please contact us at:
GOLD RUNNERS LLC
A Division of GOLD RUNNERS LLC
support@hair-extensions-wigs.com
Phone: 307.291.8222
